Refund policy

Effective Date: January 1, 2026

At BodyFactory®, The Customer Comes First.

We want you to be completely happy with your purchase. If you are not satisfied, we will work with you to resolve the issue through a refund, exchange, or store credit — subject to the terms below.

Return Eligibility

BodyFactory® will accept merchandise returns within 14 days of customer receipt.

To be eligible for a return:

  • A valid receipt is required (original sales receipt, gift receipt, or packing slip).

  • Merchandise must be unopened, unused, and in original packaging.

  • All seals must be intact.

  • Items must be returned in resalable condition.

Used or opened merchandise cannot be returned.

For safety and regulatory reasons, opened dietary supplements cannot be returned.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened supplements

  • Gift cards

  • Final sale or clearance items

  • Promotional or complimentary items

  • Items marked “Final Sale”

Shipping and handling charges are non-refundable unless the incorrect item was shipped by BodyFactory®.

Returns by Mail

Please send returns to:

BodyFactory® Online
Attn: Returns Department
150 E Palmetto Park Road, Suite 800
Boca Raton, FL 33432

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping method. BodyFactory® is not responsible for returns lost, stolen, or damaged in transit.

Returned merchandise will be inspected upon receipt prior to processing.

In-Store Purchases

Merchandise purchased in a BodyFactory® retail location must be returned to the original store of purchase.

Gift returns will receive a BodyFactory® merchandise credit gift card for the value of the returned item.

Refund Processing

Refunds will be issued to the original form of payment.

If approved, you can expect to receive your refund within 3–7 business days after we receive and inspect your return.

Processing time includes:

  • 1–3 business days for return inspection

  • 3–6 business days for banking institutions to process the refund

You will receive an email confirmation once your return has been processed.

Store credits and gift cards are non-transferable and not redeemable for cash.

Subscription Orders

If you are enrolled in a subscription program:

  • Orders that have already been processed or shipped are not eligible for cancellation.

  • Subscription cancellations must be made prior to the next billing cycle.

  • Opened subscription products are not eligible for return.

International Orders 

For international shipments:

  • Duties, taxes, and customs fees are non-refundable.

  • Customers are responsible for return shipping and any associated customs charges.

Return Abuse & Fraud Prevention

BodyFactory® reserves the right to refuse returns, refunds, or exchanges in cases of:

  • Excessive return activity

  • Suspected fraud

  • Abuse of promotional offers

  • Policy violations

Accounts exhibiting suspicious activity may be restricted from future purchases.

Chargeback Policy

Before initiating a chargeback, customers agree to contact BodyFactory® at Info@BodyFactory.com to allow us the opportunity to resolve the issue.

Failure to contact us prior to initiating a chargeback may result in denial of future purchases.

Policy Modifications

BodyFactory® LLC reserves the right to modify this Return Policy at any time without prior notice.

This Return Policy is subject to the Terms of Service available on BodyFactory.com.