Privacy policy

Effective Date: January 1, 2026

BodyFactory® LLC (“BodyFactory,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, protect, and disclose information when you visit www.BodyFactory.com, purchase products, or communicate with us, including via SMS text messaging.

BUSINESS INFORMATION

BodyFactory® LLC
150 E Palmetto Park Road, Suite 800
Boca Raton, Florida 33432
Email: Info@BodyFactory.com
Phone: (888) 263-9322 (BodyFactory)

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Voluntarily

  • Name
  • Email address
  • Mailing and billing address
  • Phone number (including mobile number for SMS consent)
  • Payment information
  • Account login credentials
  • Purchase history
  • Customer service communications

B. Automatically Collected Information

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Cookies and analytics data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Communicate promotional offers (if you opt in)
  • Deliver SMS communications (if you opt in)
  • Improve website functionality and customer experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

SMS Privacy Policy

Information Collection

We collect and store the phone numbers of individuals who opt in to receive SMS messages related to external conversations. Additional information such as message history and interaction data may also be recorded for service improvement, documentation, and compliance purposes.

SMS consent is not shared with third parties.

Use of Information

Your information is used solely to send SMS messages that you have consented to receive regarding external conversations.

We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent

By providing your phone number to BodyFactory, you agree and acknowledge that BodyFactory may send text messages to your wireless phone number regarding external conversations.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive SMS messages from BodyFactory, you may receive text messages related to external conversations.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • Message frequency varies. Company-wide SMS frequency may range between 5–1000 messages daily depending on communication needs.
  • You can opt out at any time by texting “STOP.”
  • Reply “START” to opt back in and resume receiving messages.
  • For assistance, text “HELP” or visit our Privacy Policy and Terms of Use page for more information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Track shopping cart activity
  • Understand user behavior
  • Enhance marketing effectiveness

You may disable cookies through your browser settings.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill business transactions
  • Comply with legal requirements
  • Maintain security and fraud prevention

SMS opt-in consent records are retained for compliance purposes, typically for a minimum of two (2) years.

You may request deletion of your personal information at any time by contacting us at Info@BodyFactory.com.

Data Security

We implement commercially reasonable security measures including:

  • SSL encryption
  • Secure servers
  • Limited internal data access
  • Payment tokenization through third-party processors

However, no method of transmission over the Internet is 100% secure.

Children’s Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18.

Your Rights

You may:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent at any time

Requests may be sent to: Info@BodyFactory.com

Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict of law principles.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.