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Frequently Asked Questions

FAQ

For questions regarding shipping or returns, please visit our shipping page.

If you cannot find your answer here, please contact us and we will get back to you as soon as possible!

GENERAL QUESTIONS

CUSTOMER SUPPORT

GENERAL QUESTIONS

Q.What is BodyFactory?

  • BodyFactory was founded by Robert Green in 1992. From day one, Robert had the vision to improve his clients’ lifestyles for the better. He witnessed first-hand the lack of a simple instruction booklet on life and how to better it through diet, fitness and spiritual awakening. His goal therefore became one of creating a fun and easy way to enhance life for individuals. He wanted to design an environment that was non-judgmental, easily understood, and more importantly, one that produced a fun way to take pleasure in exercise, nutrition and health. BodyFactory has become this dream environment.
     
    BodyFactory stores provide a tantalizing, sensory experience for its customers. There are a myriad of products to smell and sample, taste and touch. Everything is hands-on to provide the ultimate shopping experience. BodyFactory has an inviting charm that allows anyone with a desire, to experience a better life through its quality products, professional staff, knowledgeable experience, and pleasurable atmosphere.

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Q.Where are your stores located?

  • Our stores are located all over Los Angeles, CA. Please visit our store locator to find a store closest to you.

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Q.How do I change my Password?

  • To change your password:

    1. Login to your account.
    2. Click Edit Info on the My Account Page
    3. Update Your Password
    4. Confirm Your New Password
    5. Confirm your changes by clicking Save.

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Q.How do you protect my information?

  • We keep your information safe and secure by using High-grade AES 256-bit encryption. We do this to protect any sensitive information you share with us  against evesdropping.

    For example, we will initiate and/or maintain an encrypted connection when any of the following occur:

    1. When Logging In (entering Usernames/Passwords)
    2. When Ordering (entering Credit Card Information)
    3. When Updating any sensitive information.

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Q.How do I access my past order history?

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Q.How do I update my shipping information?

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Q.How do I update my billing information?

  • To update your billing address or add a new address:

    1. Login to your account.
    2. Select "Edit" under "Billing Accounts"
    3. Make changes and once complete, click save.

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Q.How do I update my credit card information?

  • To update your credit card information:

    1. Login to your account.
    2. Select "Edit" under “Billing Accounts”.
    3. Make changes and when complete, click save.

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Q.How do I recover my lost password?

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Q.How do I login and access my account?

  • To access your account:

    1. Click on My Account
    2. Enter your E-mail address and Password

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CUSTOMER SUPPORT

Q.How do I get an estimate of shipping charges?

  • To get an estimate on the shipping charges for your order:

    1. Add all items you would like to purchase to your cart.
    2. Click View Cart
    3. Select the destination Country
    4. Select the destination Zip Code
    5. Click Get Shipping Estimate to request a quote for shipping on the items in your cart.

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Q.How can I keep up to date on new Products & Promotions?

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Q.Why was my order declined?

  • In most cases, orders are declined due to a mismatch of address, zip code, or security code. The information you provide must be correct and must match the information your credit card company has on file.

    If you have checked your information and it appears correct, please contact us so we can help troubleshoot the problem, and if you'd like, you can also place your order with us over the phone.

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